Politique de remboursement

Refund Policy – MODEVINE

At MODEVINE, customer satisfaction is at the heart of our commitment. We strive to offer high-quality products and transparent service, in compliance with the United Arab Emirates Consumer Protection Law (UAE Consumer Protection Law).

1. Return Eligibility

Eligible products: Only items with a proven manufacturing defect are eligible for return.

Quick notification: All return requests must be made within 7 days of receiving your order. After this period, no request will be accepted.

Product condition: The item must be new, unworn, unused, in its original packaging with all tags attached.

Exclusions: Returns are not accepted for items damaged due to misuse, negligence, or normal wear and tear.

2. Return Procedure

Contact: Send your request to contact@modevine.com within 7 days, including:

Order number

Product name

Detailed description of the defect (with photos if possible)

Validation: Our team will respond within 2 business days to confirm the return and provide instructions.

Return label: If the return is accepted, a prepaid shipping label will be provided.

3. Proposed Solutions

Exchange: Replacement with the same product (or an equivalent if unavailable).

Store credit: If you prefer, a store credit equal to the value of the defective item, usable on a future order.

No monetary refund: According to our policy, no cash or card refunds are issued.

4. Return Shipping

Carefully pack the item to avoid any damage during transport.

Drop off the package at the indicated service point or arrange a pickup as instructed.

5. Inspection and Processing

After receipt, our team will inspect the product.

You will be informed by email or phone of the final decision (exchange or credit).

6. Limits and Clarifications

Change of mind: No returns or exchanges are accepted for change of mind or for non-defective items.

Legal compliance: This policy complies with the United Arab Emirates Consumer Protection Law.

For any questions or assistance, our customer service is available at contact@modevine.com.

Thank you for your trust and understanding.